Don’t criticize.
	- Don’t look for faults in people

Make people want to do what you want.
	- People desire to be important and be appreciated
	- Find ways to thank people, publicly if possible
	- Be totally sincere
	- Be lavish in your praise

Bait the hook to suit the fish!
	- Harry A. Overstreet:  "Arouse in the other person an eager want.  He who can 
	  do this has the whole world with him.  He who cannot walks a lonely way."
	- Influence people by talking about what they want.
	- Ralph Waldo Emerson, son, and the calf – Irish housemaid
	- We donate to charity because of the feeling we get.
	- See things the way others see it - focus on what others want.
	- Find ways for people to express themselves.

Be genuinely interested in people.

Smile and act happy.

Know people’s names and details about their lives.

Listen intently – encourage people to talk.

Find out what people are interested in.

Make people feel important and appreciated – think of the Golden Rule.
	- Charles Schwab:  "If I like anything, I am hearty in my approbation and lavish 
	  in my praise."
	- "I can’t think of 6 things I’d like to change about you.  I love you the way 
	  you are."

Don’t argue
	- "A man convinced against his will is of the same opinion still."
	- Look for points of agreement.
	- Never point out that the other person is wrong even if you know for sure he is.

If you’re wrong, admit it quickly – engage in self-criticism if warranted.

"What do I have a right to expect from you?"

Let the other person think the idea is his or hers.

See things through the other person’s point of view.