Hostile Aggressive
- Sherman Tanks - hostile, aggressive, and pushy
o Stand up to the person but not in a hostile way.
- "Mr. X, you interrupted me."
o Be forceful.
- Snipers – uses sarcasm, jokes, and rolling of eyes
o Confront the sarcasm and ask if the person meant it.
o Get group consensus on the criticism from the sniper.
- Exploders - temper tantrums
o Let them know that you take them seriously.
- "This is really important, and I want to hear every word you
have to say, but not this way."
o Take a break.
Indecisive Staller
- Postpones and beat around the bush
- Help him solve the problem and follow through on his progress.
Complainer
- Loves to whine about the problem instead of fixing them
- Don't agree or apologize, or you end up reinforcing his whining.
- Engage him in problem-solving.
Negativist
- Always feels hopeless
- Explore the problems before you explore the solutions.
Balloon
-Think-They-Know-It-Alls
o Don't pay much attention to this person.
o Don't try to embarass him, but confront him to break the cycle.
Bulldozer
- Know-It-All Experts
o You need to be an expert yourself.
o Respect and acknowledge.
o Have him mentor you.
|